Case Management | Program Coordination | People-Focused Support
Case Management | Program Coordination | People-Focused Support
Client-Focused Work
Operations Experience
Needs-Assessment & Guidance
Case Documentation
Housing & Hospitality
Intake & Service Coordination
Client Advocacy
Program Services
People Operations
2026 Human Development graduate with a broad professional background across administrative operations, case management support, client services, residential operations, and multi-industry coordination. Academic foundation in life transitions, resilience, adaptation, and support systems, with interest in roles that help people feel organized, informed, and supported so they can thrive in work, learning, residential, or service environments.
Administrative & Case Operations
Claims reporting, case documentation, confidential records, deadline tracking, billing support, and organized workflow coordination
Housing, Hospitality & Real Estate
Short-term rental operations, 4,000+ reservations, Real Estate support & sales, residential client services
Client Service & Scheduling Operations
High-volume scheduling, intake coordination, service resolution, client communication, lead conversion, and relationship-focused follow-through
Cross-Industry Coordination
Healthcare office workflows, business support, residential service environments, documentation, and team-based communication
B.A. Human Development, Adult Development & Gerontology
California State University, East Bay, 2026 | 3.98 GPA
A.A. Social & Behavioral Science
A.A. Fine Arts & Humanities
A.A. Marketing
A.A. Liberal Studies
Leadership Studies Certificate of Specialization
California Real Estate Salesperson License, DRE #02198946
I conducted applied research examining the internal psychological processes that influence an adult’s willingness to accept structured support during periods of significant life instability. The project focused on the turning point where resistance, hesitation, or avoidance may shift into willingness to accept help.
The study considered emotional exhaustion, coping capacity, attachment security and trust, perceived safety and structure, and willingness to accept support. While prior research often emphasizes distress, unmet needs, or reduced coping capacity, my findings suggested that trust and perceived safety may play a stronger role in whether support becomes acceptable.
This work strengthened my interest in outreach effectiveness, housing stability, family support, and program models that recognize the deeper psychological barriers underneath refusal. It also reinforced my interest in support systems that are consistent, trauma-informed, relationally safe, and structured in a way that helps people move from instability toward stability.
Mariners Church Vulnerable Families Division
Foster family visitation support, transportation, observation notes, and social services reporting. Site: OC Rescue Mission.
The Shea Center for Therapeutic Riding
Support for equestrian therapy sessions serving children, veterans, and individuals with developmental, neurological, physical, or emotional challenges.
Designed and launched an eight-book journal collection through Amazon KDP, managing the project from concept to marketplace. Created the watercolor-style artwork, cover designs, manuscript interiors, lined page layouts, logo, website, product formatting, and Amazon listings. This project reflects creative initiative, digital organization, visual design, publishing workflow, branding, and the ability to carry a multi-piece project from idea to completion.